FAQ

Yes! We have a variety of options to suit your pet parent's needs. Right now, we have costume options for 1 pet, 2 pets, and 3 pets together in one portrait!

We are happy to do a pet and owner together, but if you want just humans in your portrait, please contact us: at official@furryever.com

If you follow our photo guidelines, your photo is very likely good enough to use.

• Make sure the photo is taken in good lighting (outdoor daylight is best)

• Try to take the photo at eye level with your pet

• They don't need to be looking at the camera

• Try to get a close-up so we can see your pet's unique features

• Make sure the photo is not blurry

• Make sure no features (e.g. ears!) are out of frame - we can't add them if they aren't in the original photo

• Ensure that the fur color in the photo is not affected by bad lighting. If the fur in the photo is not accurate to real life, the fur in the design won't be either

We have a team dedicated to checking photos as orders are placed. If there's an issue with your photo, we'll let you know very quickly via email.

If we do need a new photo from you, this may lengthen your delivery time by a few days.

Please note that if you refuse to provide a new photo after we have informed you that the original photo may not result in the best quality artwork, then we cannot refund you. It's your responsibility to ensure that you are happy with the photo you provide.

Note: All examples on our website were produced using high-quality photos.

No this shouldn't matter. Don't worry if there's a lot of stuff in the background. Obviously, it's better if it's a plain/clear background. But don't obsess over it too much! It really doesn't make much difference.

We do not paint from scratch.We are a digital design studio and we use a range of proprietary photo editing techniques, professional photo re-touching as well as a number of complex brush strokes and blending processes to turn your original photo into a pet portrait.

You can change your order for 24 hours. If you placed your order more than 24 hours ago, we can't guarantee that we can change it.

Yes, you can. All customers get to preview their artwork and request any changes before printing. We'll email you once your preview is ready.To see your artwork preview, log in to your customer dashboard.

We print on to three different-sized canvas frames. Each frame is gallery-ready and high quality. All canvas frames have a gallery standard depth of 0.8" thickness.

The frame sizes are:

8" x 10"
This is a favorite for those looking to gift a portrait. Note that our 8" x 10" has a slightly different height-to-width ratio than our other sizes and therefore your costume may not feature as much of the shoulder area as shown in the product photos on our product pages.

12" x 18"
A great mid-sized canvas that looks perfect in entrance halls, living spaces, bedrooms, and of course... above your pet's bed!

16" x 24"
Our favorite size. This size is our original offering and is our consistent top seller to pet parents worldwide. You can't fault this size, it's a fantastic large print and you get to see the details of your portrait up close. We love this one!

24" x 36"
A great large-sized canvas. This size is suitable for making a bold statement on walls in various settings such as living rooms, offices, galleries, or even in commercial spaces. A balanced combination of visual impact, manageability, and versatility!

32" x 48"
Our largest size. With its larger dimensions, it's suitable for prominent display in spacious areas such as living rooms, large offices, exhibition spaces, or commercial venues. Creates a captivating visual impact!

Sorry, but we can't offer to add things like accessories, extra background colors, or extra bits to your chosen costume. We are very proud of our work and like to keep things uniform (pardon the pun!)

We can sometimes edit out tears, sleep, and drool if you ask us but we cannot guarantee it. We cannot perform major edits, such as opening a closed mouth or adding floppy ears.

However, if your pet is wearing an accessory in the original photo, we will always try to include it. The same goes for collars - we do remove collars for almost all costumes but it's always best for those that show some neck, that you provide a photo of your pet without a collar on.

Right now we can't change the background colors for you. If you have a very dark pet and are afraid they won't show up on a custom with a black background, we would generally advise selecting a different costume.

If your photo is a black-and-white image, we will naturally change our costume to be black and white too, to match your pet photo. Note that we do not and cannot add color to black-and-white images.

If you provide a black and white image please be aware that we cannot offer a refund when you receive a black and white portrait.

Yes! We appreciate modern, simple design just as much as you do. If you prefer to have the portrait designed without your pet's name, please write "NO NAME" in the name box.